Maintenance
Keeping your SpatialAnalyzer® (SA) Software Maintenance Agreement current is essential for getting the most out of SA. In order to take advantage of New River Kinematics’ (NRK) highly responsive technical support and innovative software upgrades and updates, we highly recommend that you renew your Software Maintenance Agreement on an annual basis. For information about updating your contract, please email sales@kinematics.com.
Reasons to Maintain a Current Software Maintenance Agreement:
Official SA Releases, Upgrades, & Updates
SA is continuously updated with innovative enhancements and upgrades, often on a weekly basis. Receive all official SA releases, updates, and new features; as well as reminders about new releases when you keep your maintenance up-to-date.
- User-Suggested Updates
Software updates are often defined by SA users around the world. By giving us your feedback, you have the opportunity to influence the development of SA.
- Priority Response to Error Reports
Receive priority response if you experience an error. Our technical support team will reproduce the error, determine the cause, and quickly provide a solution.
- Direct Bug Fix Updates
In the event of a software error, your issue will be forwarded to NRK’s software development team. You will be notified as soon as a new version of SA is available.
- New Hardware Interfaces
SA updates include interfaces for new portable metrology hardware and enhancements to existing instruments.
- Companies with Multiple Users
Renewal ensures that all users are running consistent, current software versions. Group plans are available for companies with multiple users.
- Suppliers
Staying up to date is important for suppliers/contractors who perform work for larger manufacturers using SA. Most large companies keep their keys updated.
Unlimited Technical Support
A current Software Maintenance Agreement ensures you’ll have unlimited access to our experienced technical support staff. Our technical support team members have vast experience with SA and are ready to help you resolve any issues or questions as quickly as possible. In addition to providing basic guidance and support, our application engineers can provide engineering consulting and metrology applications advice. Get in touch with us via email or phone:
- Technical Support via Email:
Just email us at support@kinematics.com or click here to send us a message. Email support is an excellent way to send project files, import data files, send screenshots of error messages, and receive updates or patches. Whether simply communicating questions via email or transferring your project files to us for review, our technical support team offers the highest level of email support and can always handle your inquiries quickly and efficiently.
- Technical Support via Phone:
Call us anytime at 757.565.1500. In the unlikely event that we are unable to answer your question immediately, we will make every effort to address it within one business day.
Click here for FAQs regarding maintenance contracts. For more information about renewing your Software Maintenance Agreement, please email sales@kinematics.com.