Support Overview
New River Kinematics (NRK) provides comprehensive technical support in order to help you find solutions to your manufacturing challenges and meet your goals. Feel free to contact us at any time: by clicking here or emailing support@kinematics.com. A current Software Maintenance Agreement ensures that you will never be without access to technical support or the latest sofware releases. Need help fast? Click here to access the SA Community for helpful hints, technical help articles, and FAQs for current SA users.NRK's support team can help you with the following:
- Technical Support--we provide highly-responsive technical support from industry-trained engineers who are dedicated to helping you find the most efficient solution. Click here to get in touch with our support team.
- SA Community--click here for helpful hints, technical help articles, and FAQs for current SA users.
- Software Maintenance--keeping your Software Maintenance Agreement up-to-date is essential for getting the most out of SA. Questions about maintenance? Need to renew? Click here to learn more or click here for FAQs.
- Troubleshooting--problems with a file? Problem with a software key? Click here to find the solution.
- Download--click here to visit our download page where you will find the latest SA software release, instrument drivers, the Readme.txt file, and more.
- Upload--click here to upload a file and send it to us.
Questions? Contact us at support@kinematics.com or 757-565-1500.